Your virtual pair of helping hands
Multilingual support,
delivered by real people.
Native speaking agents for brands selling across Europe. Friendly, fast and always in your customers’ language.
Led by a CEO with proven experience supporting businesses and building the customer service teams behind their success.
Sound familiar?
Customers wait hours for a reply, and some never come back
They write in French or Italian, and your team answers in English
Your chatbot keeps saying “Sorry, I didn’t understand that”
You’re launching in Spain or Italy, and nobody on your team speaks the language
Hiring native speakers for every market feels impossible
You don’t need a bigger team. You need the right one.
AI answers.
People understand.
Keep your AI for the simple questions. We’re here for everything that needs a real conversation: the late order, the wrong charge, the customer who just needs someone to listen.
of customers are more likely to buy again when support speaks their language.
Source: CSA ResearchMeet our founder
Proven experience building winning support teams. Now Marina builds yours.
Marina has a proven track record supporting businesses, creating customer service departments from scratch and building the teams behind their success. Today she personally meets every new client and builds their Kirvat team around what they really need.
“Good customer service starts with listening. Really listening.”
Marina · Founder and CEO
More about usHow we can help
Support that feels like it comes from inside your team.
Customer support
Email, chat and social messages, answered by native speakers who actually care.
Chatbot backup
When your bot gets stuck, one of us steps in, so your customer never does.
Content review
We make sure your AI translations sound warm and natural, not machine made.
We also help with admin, bookkeeping, social media, your Shopify store and your reviews.
See all our servicesEurope, in your customers’ language
Strongest where Europe shops most: Spain, France, Italy and Portugal. Also fluent in English, German and Arabic.
France, Spain and Italy are three of Europe’s five biggest online markets. That’s our home turf.
Source: European E-commerce Report 2025Selling in the Gulf too? We’ve got you covered in Arabic.
Why brands choose Kirvat
- Like part of your team. We learn your products, your customers and your voice.
- Safe hands. Based in the EU, so your customer data stays protected under GDPR.
- Always covered. A backup teammate who knows your business, so holidays never become your problem.
- Always in the loop. A friendly weekly summary of what we handled and what your customers keep asking.
How it works
Let’s chat. Tell us about your customers, your markets and the tools you use.
We get to know you. We connect to your tools and learn the way you like to talk.
You breathe again. Your customers get real answers, fast, and you get your time back.
Simple plans, no surprises
Real people, Monday to Friday. Need weekends, more languages or something different? We’ll build it with you.
Essential
For brands opening their first market abroad.
- 3 hours of daily support, Mon to Fri
- 2 languages
- Managed coverage, with backup included
- Your Kirvat team, built by our CEO around your needs
- Free language swaps, with 15 days’ notice
- Your reply playbook, yours to keep
- Email and chat support
- You choose the time slot
- Replies within one business day
- Weekly summary
Growth
For brands selling in three European markets.
- 5 hours of daily support, Mon to Fri
- 3 languages
- Team coverage, with holiday cover
- Replies within 4 hours, backed by a service credit
- Human backup for your chatbot
- Local market calendar for every country
- Email, chat and social messages
- Everything in Essential
Scale
For brands selling across Europe and beyond.
- 7 hours of daily support, Mon to Fri
- 4 languages
- Extended coverage across time zones
- Split your hours across time zones
- Monthly voice of your customers report
- Native review of your AI translations
- Replies within 2 hours, backed by a service credit
- Quarterly strategy call
- Everything in Growth
Custom
For bigger teams or very specific needs.
- Coverage built around your needs
- Unlimited languages
- Any hours, weekends included
- A dedicated account manager
- Phone support
- Admin, store management, reviews or social media on top
- Everything in Scale
Only at Kirvat [No setup fees.] Cancel anytime with 15 days’ notice before the end of your month. We take on a limited number of new clients each month.
Each quarter, we choose five companies to work with closely.
Priority onboarding, a preferential rate and a quarterly review with our CEO. For brands selling in at least two European markets.
Just starting out?
Our Starter plan gives you 1 hour a day of email support, Monday to Friday, in one language plus English.
Not ready for a monthly plan?
Start with a support audit. We test your support in every language, like a real customer would, and show you exactly where you’re losing people.
Kind words from our clients
It’s been such a relief having someone we can rely on. They understand our customers, communicate really well and just get things done.
What I like most is that it doesn’t feel outsourced at all. They really got to know our business and became part of the team very quickly.
Good questions
Do you use AI?
As a tool, yes. But every reply is written or checked by one of us.
Which languages do you speak?
English, Spanish, French, Italian, German, Portuguese and Arabic, with more coming soon. Your plan sets how many you use: from two languages up to unlimited.
Is my data safe with you?
Absolutely. We’re based in the EU, GDPR compliant and happy to sign your NDA.
Do I need a long contract?
No. You can cancel anytime by letting us know in writing at least 15 days before the end of your billing month.
Let’s give your customers someone to talk to
Grab a free 10 minute call. No pressure, just a friendly chat about how we can help.
Book a free callOur European market guides
How to talk to customers in Spain, France, Italy, Germany and beyond. One email a month.