Pricing
Simple plans. Real people.
No surprises.
Managed support by native speakers, Monday to Friday. Pick a plan, or let our CEO build one around you.
Choose your plan
Hours are the daily support coverage for your account, shared by your Kirvat team. Need weekends, more languages or something different? We’ll build it with you.
Essential
For brands opening their first market abroad.
- 3 hours of daily support, Mon to Fri
- 2 languages
- Managed coverage, with backup included
- Your Kirvat team, built by our CEO around your needs
- Free language swaps, with 15 days’ notice
- Your reply playbook, yours to keep
- Email and chat support
- You choose the time slot
- Replies within one business day
- Weekly summary
Growth
For brands selling in three European markets.
- 5 hours of daily support, Mon to Fri
- 3 languages
- Team coverage, with holiday cover
- Replies within 4 hours, backed by a service credit
- Human backup for your chatbot
- Local market calendar for every country
- Email, chat and social messages
- Everything in Essential
Scale
For brands selling across Europe and beyond.
- 7 hours of daily support, Mon to Fri
- 4 languages
- Extended coverage across time zones
- Split your hours across time zones
- Monthly voice of your customers report
- Native review of your AI translations
- Replies within 2 hours, backed by a service credit
- Quarterly strategy call
- Everything in Growth
Custom
For bigger teams or very specific needs.
- Coverage built around your needs
- Unlimited languages
- Any hours, weekends included
- A dedicated account manager
- Phone support
- Admin, store management, reviews or social media on top
- Everything in Scale
Only at Kirvat [No setup fees.] Cancel anytime with 15 days’ notice before the end of your month. We take on a limited number of new clients each month.
Each quarter, we choose five companies to work with closely.
Priority onboarding, a preferential rate and a quarterly review with our CEO. For brands selling in at least two European markets.
Just starting out?
Our Starter plan gives you 1 hour a day of email support, Monday to Friday, in one language plus English.
Compare every plan
Everything side by side, so you can pick with confidence.
In every plan
Native speakers only
Every language is covered by someone who speaks it natively.
Based in the EU
Your customer data stays protected under GDPR.
We work in your tools
Your helpdesk, your inbox, your rules. Nothing changes for your customers.
Swap languages anytime
Entering a new market? Change languages at no cost with 15 days’ notice.
Your playbook, yours to keep
Every process and reply guide we write belongs to you.
No long contracts
[No setup fees.] Cancel anytime with 15 days’ notice before the end of your month.
Add ons
Extra hours for the work around your customers: admin, Shopify store management, reviews, bookkeeping, social media and project coordination.
Small
10 extra hours a month
Medium Popular
20 extra hours a month
Large
40 extra hours a month
Use your hours for any of these tasksMonthly, and you can cancel with your planUnused hours roll over for one month
Bookkeeping covers expenses, invoices and records. It isn’t tax or accounting advice.
Expert services
One off projects and advisory, led by our CEO and her proven experience building support teams.
Basic audit
€990
3 languages, 2 channels
Complete audit
€1,990
All languages and channels
Market Launch
€5,490
Setup plus first month of Essential
Team training
€1,490
Per workshop, up to 10 people
Monthly advisory
€790 / month
Two calls a month with our CEO
Your audit can pay for itself. Start a monthly plan within 30 days and we take the audit fee off your first month.
See expert servicesPricing questions
How do the daily hours work?
Your plan sets how many hours of support your Kirvat team gives you each day, Monday to Friday. These are hours of service for your account in total, shared by your team. You choose the time slot, and on Scale you can split the hours across time zones.
What if we get busier, like on Black Friday?
Add extra hours for busy weeks, or move to a bigger plan for as long as you need. Just tell us a few days before.
Can we change plan later?
Yes. You can move up or down from one month to the next, and swap languages with 15 days’ notice.
Is there a minimum commitment?
No. You can cancel anytime by letting us know in writing at least 15 days before the end of your billing month. Fees already paid aren’t refunded.
Do prices include VAT?
Prices are in euros and don’t include VAT. [Paying in dollars or pounds? Ask us.]
How do we pay?
[We invoice monthly in advance. You can pay by bank transfer or card.]
Not sure which plan fits?
Book a free 10 minute call with our CEO and she’ll help you pick, or build a plan around you.
Book a free call