About us
We look after your customers
like they’re our own.
Kirvat is a multilingual customer support agency based in Spain. We build and manage native speaking support for brands selling across Europe and beyond.
Our story
Why Kirvat exists
Brands are selling across more countries than ever. But too often, their customers are left waiting for an answer, replied to in the wrong language or stuck talking to a bot that doesn’t understand them.
Marina spent her career on the other side of that problem: supporting businesses, creating customer service departments from scratch and building the teams behind their success. She knew that great support isn’t about more tools. It’s about the right people, well trained and well led.
So she built Kirvat: your virtual pair of helping hands, with real people who speak your customers’ language.
Meet our founder
Marina
Founder and CEO
Marina has proven experience supporting businesses and building their customer service teams from scratch, from hiring the right people to training them and leading them to success. Today she personally meets every new Kirvat client and stays close to the account from day one.
“Good customer service starts with listening. Really listening.”
Experience you can see
Before founding Kirvat, Marina built and improved customer service for many brands in very different industries. Here are just a few of them.
A customer service built from scratch
She created the whole customer service operation for a supplements brand: the team, the processes and the way it talks to customers.
A better experience, measured
She helped a financial company improve how it looks after its customers, reaching a much higher customer rating.
Problems solved, processes that work
She managed and trained the customer service team of a luxury eyewear company, solved all its shipping and delivery issues and created the processes that keep everything running smoothly. Its Google rating went from 3.5 to 4.1.
From local brand to international
A local natural makeup brand wanted to grow beyond its home market. She helped it open up France and the UK, taking its customer service international so it could look after customers there as well as it did at home.
Social media and WhatsApp, handled
She managed the clinic’s social media presence and ran its customer service through WhatsApp, answering patients’ questions and giving the clinic a solid, trustworthy image.
Customer service from end to end
She ran the entire customer service of an outdoor and camping gear company from end to end, from questions before buying to help after the sale.
A community that feels heard
She ran the social media of a cooking and recipes channel with its own app, replying to comments and direct messages and keeping its community engaged.
Built from day one
She ran the customer service of a natural skincare brand from the very beginning, and trained its team to keep the same high standard.
Every answer, written down
She created the complete reply playbook for a menswear brand, so every customer gets a consistent answer in the brand’s own voice.
And many more. Company names kept confidential.
What we believe
Four ideas behind everything we do.
People first
AI helps us work faster. But your customers deserve a real person who listens, understands and cares about getting it right.
Native, always
Every language is covered by someone who speaks it natively and understands the culture behind it. Translating is not the same as understanding.
Honest by default
We tell you what we can do and what we can’t. If something isn’t working, you’ll hear it from us first.
Built around you
No one size fits all. We build your support around your customers, your markets and your way of doing things.
Kirvat in numbers
Based in Spain, working across borders
Our home is in Spain, inside the EU, which means your customers’ data is protected under GDPR and our hours match your European customers. From here, we help brands across Europe and beyond, with a special strength in Spain, France, Italy and Portugal.
Based in Spain, with Mediterranean warmth.
Want to meet Marina?
Book a free 10 minute call. Tell her about your customers, and she’ll tell you honestly how we can help.
Book a free call