Our services
Everything your customers need,
in their language.
Customer support is what we do best. We can also take care of the work around it, so your team can focus on growing.
Customer care, done by people
Native speakers working inside your tools, in your voice, with your customers.
Multilingual customer support
Every message answered by a native speaker: orders, returns, refunds, complaints and product questions. We work inside your helpdesk and follow your rules.
In every plan- Email, chat, contact forms and social messages
- Replies in the customer’s own language
- Your tone of voice, in every language
- Escalation to your team when it’s needed
- Weekly summary of what we handled
Human backup for your chatbot
Keep your bot for the simple questions. When it gets stuck, one of us steps in, so your customer never hits a dead end.
From Growth- We pick up the conversations your bot can’t solve
- Smooth hand off, no repeating the question
- Weekly review of where your bot fails
- Suggestions to make your bot better
Native review of AI content
Translated your website, emails or help center with AI? We make sure it reads naturally to local customers, not like a machine wrote it.
From Scale- Product pages and website copy
- Emails and saved replies
- Help center articles
- Tone checked for each market
Phone support
Calls answered by people who speak your customers’ language natively. For the moments when writing isn’t enough.
Custom plan- Inbound calls in the languages you need
- Call notes logged in your tools
- Callbacks when it’s busy
Beyond support
The same helping hands can take on the work around your customers. Add any of these to your plan.
Admin support
Inbox and calendar management, data entry and everyday admin tasks.
Bookkeeping and invoicing
Expense tracking, invoices and keeping your financial records tidy.
Social media
Replying to comments and messages, scheduling posts and keeping your community happy.
Project coordination
Task tracking, follow ups and making sure things get delivered on time.
Shopify store management
Product listings, orders, returns, stock updates and discount codes, so your store runs smoothly every day.
Reviews and reputation
Replies to reviews on Trustpilot, Google and your store, and invitations for happy customers to share genuine feedback. We never write, buy or fake reviews.
Add extra hours to any plan
Small
10 extra hours a month
Medium Popular
20 extra hours a month
Large
40 extra hours a month
Use your hours for any of the tasks aboveMonthly, and you can cancel with your planUnused hours roll over for one month
Bookkeeping covers expenses, invoices and records. It isn’t tax or accounting advice.
What’s in each plan
Start small and add more as you grow.
We work inside the tools you already use
Using something else? If you use it, we’ll learn it.
Need expert help instead?
Support audits, market launches, team training and advisory, led by our CEO and her proven experience building support teams.
Good questions
Can I combine several services?
Yes. Most clients start with customer support and add other services as they grow. We’ll build the mix with you on our first call.
Do you work inside our own tools?
Always. We use your helpdesk, your inbox and your processes, so nothing changes for your customers.
Can I change my plan later?
Yes. You can move up or down from one month to the next, and swap languages with 15 days’ notice.
Which languages do you cover?
English, Spanish, French, Italian, German, Portuguese and Arabic, with more on the way.
Not sure what you need? Let’s figure it out together
Grab a free 10 minute call. No pressure, just a friendly chat about how we can help.
Book a free call