Expert services

Support expertise,
not just support.

Find out what your customers really experience when they contact you, in every language. Then fix it, with or without us.

Book an audit See what you get

Start with a support audit

We contact your support like real customers would, in your customers’ languages, and tell you honestly what we find.

Basic audit

A quick, honest look at how your support treats customers abroad.

€990Ready in 5 business days
  • 3 languages of your choice
  • 2 channels, for example email and chat
  • First reply time and resolution
  • Right language, tone and clarity of every reply
  • A clear report with your top 5 fixes
  • A 1 hour call to walk you through it
Book this audit
Most complete

Complete audit

A deep review of your whole support experience, human and AI.

€1,990Ready in 10 business days
  • All the languages you sell in
  • Every channel, phone included
  • Review of your chatbot and its hand off to people
  • Your saved replies checked by native speakers
  • Comparison with 2 of your competitors
  • A 90 day improvement plan
  • A 90 minute call with your team
Book this audit

Your audit can pay for itself. Sign up for a monthly plan within 30 days and we’ll take the audit fee off your first month.

What you get

Not a 60 page PDF nobody reads. A short, visual report that shows how each market experiences your support, what it’s costing you and exactly what to fix first.

Support auditSample report
LanguageFirst replyRight languageTone
English2 hoursYesGreat
French26 hoursNoCold
ItalianNo replyNoNone
German9 hoursYesGood
Fix firstItalian messages go unanswered. Route them to a native speaker and reply within one business day.

How it works

  • A short call. You tell us your markets, your channels and what worries you most.

  • We test, quietly. Native speakers contact your support like real customers. Your team won’t know unless you tell them.

  • We walk you through it. You get the report and a call to agree on what to fix first.

More ways we can help

Led by our CEO, who has proven experience supporting businesses and building, hiring and training their customer service teams.

Market Launch

Save €1,300
€5,490one off

Launching in a new European market? We get your support ready from day one.

  • Tone guide for the new market
  • Reply templates written by native speakers
  • Helpdesk and chatbot hand off set up
  • Your support coverage set up by our CEO
  • First month of Essential support included
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Team training

€1,490per workshop

A hands on half day workshop for your own support team, up to 10 people.

  • Tone and culture in each market
  • Handling tricky and upset customers
  • When to step in after the bot
  • Practical guide for your team to keep
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Monthly advisory

€790/ month

Proven experience on call, for teams building or fixing their support.

  • Two calls a month with our CEO
  • Quick answers by email
  • Review of your processes and metrics
  • Cancel with 15 days’ notice
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Good questions

Will my team know you’re testing them?

Only if you want them to. We contact you like real customers, so you see your support exactly as your customers do.

Do you need access to our tools?

Not for the basic audit. For the complete audit, read only access to your helpdesk lets us review your saved replies and your chatbot.

Which languages can you test?

English, Spanish, French, Italian, German, Portuguese and Arabic.

What happens after the audit?

The report is yours to keep. Fix things on your own, or let us help: if you start a monthly plan within 30 days, the audit fee comes off your first month.

Find out what your customers really experience

Book a free 10 minute call and we’ll help you choose the right audit.

Book an audit